> For the complete documentation index, see [llms.txt](https://docs.4dsky.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.4dsky.com/most-common-issues.md).

# Most common issues

- [Do this first: How do I know if the device is neuron enabled?](https://docs.4dsky.com/most-common-issues/do-this-first-how-do-i-know-if-the-device-is-neuron-enabled.md)
- [What is my JV device IP address and how do I know if it's a valid one](https://docs.4dsky.com/most-common-issues/what-is-my-jv-device-ip-address-and-how-do-i-know-if-its-a-valid-one.md)
- [What is my neXX number?](https://docs.4dsky.com/most-common-issues/what-is-my-nexx-number.md)
- [How to tell if the commercial licence is enabled?](https://docs.4dsky.com/most-common-issues/how-to-tell-if-the-commercial-licence-is-enabled.md)
- [How to tell if the device is connected to the internet?](https://docs.4dsky.com/most-common-issues/how-to-tell-if-the-device-is-connected-to-the-internet.md)
- [I got the device all wired up and internet ready. What now?](https://docs.4dsky.com/most-common-issues/i-got-the-device-all-wired-up-and-internet-ready.-what-now.md)
- [I made an account on explorer.neuron.wrold, now what do I do?](https://docs.4dsky.com/most-common-issues/i-made-an-account-on-explorer.neuron.wrold-now-what-do-i-do.md): It is important you follow every step in this video
- [My device shows as registered with the service unregistered and disabled](https://docs.4dsky.com/most-common-issues/my-device-shows-as-registered-with-the-service-unregistered-and-disabled.md)
- [Where can I check how many points I’ve earned?](https://docs.4dsky.com/most-common-issues/where-can-i-check-how-many-points-ive-earned.md): Login to https://explorer.neuron.world and navigate to the device you have setup.
- [Why are my points fluctuating](https://docs.4dsky.com/most-common-issues/why-are-my-points-fluctuating.md)
- [I am asked to navigate to a :1337 page but it doesn't load](https://docs.4dsky.com/most-common-issues/i-am-asked-to-navigate-to-a-1337-page-but-it-doesnt-load.md)
- [I am on the 1337 screen and it asks me for keys / doesn't accept the one I got](https://docs.4dsky.com/most-common-issues/i-am-on-the-1337-screen-and-it-asks-me-for-keys-doesnt-accept-the-one-i-got.md)
- [When setting up 1337 it is stuck with a 3D GPS fix error message](https://docs.4dsky.com/most-common-issues/when-setting-up-1337-it-is-stuck-with-a-3d-gps-fix-error-message.md)
- [My device does not have a GPS fix](https://docs.4dsky.com/most-common-issues/my-device-does-not-have-a-gps-fix.md)
- [I don't see my device on explorer.neuron.world](https://docs.4dsky.com/most-common-issues/i-dont-see-my-device-on-explorer.neuron.world.md)
- [My device is red on explorer.neuron.wrold](https://docs.4dsky.com/most-common-issues/my-device-is-red-on-explorer.neuron.wrold.md)
- [How do I see my device's neuron-logs?](https://docs.4dsky.com/most-common-issues/how-do-i-see-my-devices-neuron-logs.md)
- [How do I reset the neuron software?](https://docs.4dsky.com/most-common-issues/how-do-i-reset-the-neuron-software.md)
- [How do I install the neuron updater?](https://docs.4dsky.com/most-common-issues/how-do-i-install-the-neuron-updater.md)
- [I get DNS resolution errors](https://docs.4dsky.com/most-common-issues/i-get-dns-resolution-errors.md)
- [Admin fix: of I get DNS resolution errors](https://docs.4dsky.com/most-common-issues/admin-fix-of-i-get-dns-resolution-errors.md)
- [Remote ssh into JV for admins](https://docs.4dsky.com/most-common-issues/remote-ssh-into-jv-for-admins.md)
- [The WIFI settings are missing](https://docs.4dsky.com/most-common-issues/the-wifi-settings-are-missing.md): This happens sometimes when the wifi driver needs updating. To do so
- [How do I enable remote support?](https://docs.4dsky.com/most-common-issues/how-do-i-enable-remote-support.md)
- [What ports does the red box use?](https://docs.4dsky.com/most-common-issues/what-ports-does-the-red-box-use.md): Read the security guide
- [How do I relocate the device?](https://docs.4dsky.com/most-common-issues/how-do-i-relocate-the-device.md)
- [When logging into 4dsky I get a 404 / 401](https://docs.4dsky.com/most-common-issues/when-logging-into-4dsky-i-get-a-404-401.md)
- [Do my old explorer.neuron.world credentials work with 4dsky.com?](https://docs.4dsky.com/most-common-issues/do-my-old-explorer.neuron.world-credentials-work-with-4dsky.com.md)
- [4dsky.com does not recognise my credentials](https://docs.4dsky.com/most-common-issues/4dsky.com-does-not-recognise-my-credentials.md)
- [4dsky.com is not showing planes from my sensor](https://docs.4dsky.com/most-common-issues/4dsky.com-is-not-showing-planes-from-my-sensor.md)