> For the complete documentation index, see [llms.txt](https://docs.4dsky.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.4dsky.com/most-common-issues/do-this-first-how-do-i-know-if-the-device-is-neuron-enabled.md).

# Do this first: How do I know if the device is neuron enabled?

Check your order. Have you ordered a neuron enabled device? 

<figure><img src="/files/GJQvqe1hof2a1NfpBWZx" alt="" width="344"><figcaption></figcaption></figure>

If that's the case, look at the top right corner  `http://my-jv-ip-address`  [What is my JV device IP address and how do I know if it's a valid one](/most-common-issues/what-is-my-jv-device-ip-address-and-how-do-i-know-if-its-a-valid-one.md)  using a desktop browser. Then,&#x20;

* if you DO see  `NEXX` [What is my neXX number?](/most-common-issues/what-is-my-nexx-number.md)
* and you DO NOT see `non commercial`   [How to tell if the commercial licence is enabled?](/most-common-issues/how-to-tell-if-the-commercial-licence-is-enabled.md)

then you know you bought the right device. If any of these two above are not satisfied then  contact jetvision immediately. This is how it should look like:

<figure><img src="/files/i9aUC0GKDUpBkCVpv7Xc" alt=""><figcaption></figcaption></figure>

<mark style="color:orange;">Second step is to test if the neuron software is enabled</mark>

goto `http://my-jv-ip-address:1337`    If the setup screen is not showing, i.e you see an error message,  then neuron is **not installed**.  Note that if you have steup the device before using the :1337 page then it will not load. It's a first run wizard that dissapers after setting up things. &#x20;

You can manually install it yourself by [installing the neuron updater](/most-common-issues/how-do-i-install-the-neuron-updater.md), which will downlod the program to your device, or enable remote support and ask us in discord to do it for you.

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[What is my JV device IP address and how do I know if it's a valid one](/most-common-issues/what-is-my-jv-device-ip-address-and-how-do-i-know-if-its-a-valid-one.md)
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[What is my neXX number?](/most-common-issues/what-is-my-nexx-number.md)
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[How to tell if the commercial licence is enabled?](/most-common-issues/how-to-tell-if-the-commercial-licence-is-enabled.md)
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[How do I install the neuron updater?](/most-common-issues/how-do-i-install-the-neuron-updater.md)
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[How do I enable remote support?](/most-common-issues/how-do-i-enable-remote-support.md)
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