Do this first: How do I know if the device is neuron enabled?

Check your order. Have you ordered a neuron enabled device?

If that's the case, look at the top right corner http://my-jv-ip-address What is my JV device IP address and how do I know if it's a valid one using a desktop browser. Then,

• if you DO see NEXX What is my neXX number?

• and you DO NOT see non commercial How to tell if the commercial licence is enabled?

then you know you bought the right device. If any of these two above are not satisfied then contact jetvision immediately. This is how it should look like:

Second step is to test if the neuron software is enabled

goto http://my-jv-ip-address:1337 If the setup screen is not showing, i.e you see an error message, then neuron is not installed. Note that if you have steup the device before using the :1337 page then it will not load. It's a first run wizard that dissapers after setting up things.

You can manually install it yourself by installing the neuron updater, which will downlod the program to your device, or enable remote support and ask us in discord to do it for you.

What is my JV device IP address and how do I know if it's a valid oneWhat is my neXX number?How to tell if the commercial licence is enabled?How do I install the neuron updater?How do I enable remote support?