> For the complete documentation index, see [llms.txt](https://docs.4dsky.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.4dsky.com/most-common-issues/my-device-shows-as-registered-with-the-service-unregistered-and-disabled.md).

# My device shows as registered with the service unregistered and disabled

The expected state of the device needs to be Registred

<figure><img src="https://4020475442-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1Jvx1UyE9bmjNw4X2FPA%2Fuploads%2Fqyt3jaUDTHH3woVEIa1h%2Fimage.png?alt=media&amp;token=52edadf5-05f4-470d-8253-cca00ecae756" alt=""><figcaption></figcaption></figure>

The expected status state is UNREGISTRED and DISABLED for now, but the device needs to be "REGISTERED"

<figure><img src="https://4020475442-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1Jvx1UyE9bmjNw4X2FPA%2Fuploads%2FohBLgGReREcrNQYl763X%2Fimage.png?alt=media&amp;token=fedbe2b4-c5f3-4e46-9478-894c94a3003e" alt=""><figcaption><p>This is OK!</p></figcaption></figure>

This is OK ✅\
Not having a service at all is not OK ⛔