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4DSKY
  • Welcome
  • Information
    • Our story
  • How it works
  • What You Need to Participate
  • Sensor & Installation
  • Benefits
  • Buy a sensor
    • Jetvision Airsquitter
    • Other Supported Sensors
  • Setup Instructions
    • Unboxing & Package Contents
  • Antenna & Sensor Placement
  • Connecting To The Internet
  • Connecting to Neuron
  • Troubleshooting & Support
  • Advanced Security
  • FAQ
    • How Will Loyalty Points Be Calculated?
    • Token Launch Timing
    • Integrating Your Own Sensor
    • Sensor Delivery Time
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  • Troubleshooting & Support
  • Enabling Remote Device Support

Troubleshooting & Support

Troubleshooting & Support

  • FAQs: first visit the FAQs section to see if there is an easy fix

  • Discord: please join our community for live help

  • Support ticket: open a support ticket on Discord and describe your issue. If you need remote device support, you can enable this using the instructions below.

Join Discord

Enabling Remote Device Support

If our team requests remote device support:

  1. In your browser, go to: http://<your-sensor-IP>/support.html

  2. Log in (default password: radarcape, unless changed).

  3. Click Enable.

You’re done—we can now securely access your device for troubleshooting. Be sure to turn off remote device support once your support issue is resolved. You can do this by following the same steps, but click "Disable" instead.

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Last updated 2 days ago