Troubleshooting & Support
Troubleshooting & Support
FAQs: first visit the FAQs section to see if there is an easy fix
Discord: please join our community for live help
Support ticket: open a support ticket on Discord and describe your issue. If you need remote device support, you can enable this using the instructions below.
Enabling Remote Device Support
If our team requests remote device support:
In your browser, go to: http://<your-sensor-IP>/support.html
Log in (default password:
radarcape, unless changed).Click Enable.
You’re done—we can now securely access your device for troubleshooting. Be sure to turn off remote device support once your support issue is resolved. You can do this by following the same steps, but click "Disable" instead.
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