Make sure you have a neuron enabled device it is connected to the internet , is fully setup, and is funded with hbar using https://portal.hedera.com/faucetarrow-up-right. You can check your device's balance in https://hashscan.io/testnet/homearrow-up-right.
If you still cannot see the device then grab a copy of the neuron logs and contact us.
Last updated 7 months ago
